The overall goal of the General Directorate of Industrial Property (GDIP) is to become a center of excellence in the registration, promotion, and management of industrial property assets, as well as to provide high-quality public services that help businesses become more competitive in a global and digital environment. This goal aligns with the continuous efforts of the Office to promote and harmonize internal practices with those of the European Union, ensuring quality, predictability, consistency, timely delivery, and accessibility within the Industrial Property System. To deliver excellent services to our users, GDIP must combine operational efficiency with a modern and sustainable staffing policy, investing in technology while maintaining high-quality service standards.
This is why we are committed to internationally recognized quality management standards (ISO 9001).
Our commitment is to:
- Act in compliance with the legislation related to the quality of the services provided, as well as with the regulations, codes, and best practices of the respective sectors;
- Implement, maintain, and continuously improve the Quality Management System (QMS) in accordance with the ISO 9001 requirements, through evaluations, internal audits, and management reviews;
- Continuously improve the performance and effectiveness of our management systems, providing high-quality products and services;
- Meet and exceed the satisfaction of stakeholders and users by understanding their current needs, based on feedback analysis, and systematically and responsibly resolving complaints;
- Make decision-making processes within the Office more transparent, integrating users into
their practices;
- Build stronger and more effective networks with stakeholders to support initiatives that strengthen the industrial property system.
This policy applies to the management of GDIP and its staff.
ACTING DIRECTOR GENERAL RUDINA BOLLANO
RUDINA BOLLANO